Introduce yourself in few lines.
With a 5-year degree in Insurance Management, I began my career in insurance companies at AIG, AXA and then ZURICH in the following positions: import auto & liability manager trainee, aviation underwriting assistant, liability & PR claims coordination trainee and import account manager. In 2017, I joined Marsh France as an insurance broker. Organized and rigorous by nature, I opted for coordination right from the start of my career for its diversity: technical, cross-functional with teams and customer service.
How did you join OLEA ?
As an international coordinator at Marsh, I set up an insurance policy for a client in collaboration with OLEA, without really knowing the company. It was by chance on December 30 that I met a long-time friend who held a position at OLEA. The latter shared with me the various projects within OLEA and I was won over! This desire to take part in the OLEA adventure was spontaneous. This is why I joined OLEA in April 2020, for its originality and dynamism as a pan-African broker recognized across the continent. I enjoy all aspects of the role in addition to managing a small team of four people on a daily basis.
What is the challenge of international coordination?
Coordination is a great job if you like placement, communication, and customer relations with international brokers to make the daily life of our customers pleasant. The coordination team's mission is, among other things: to ensure the proper execution of program and non-program policies, to support the teams in the 24 subsidiaries, to guarantee the quality of information on the customer extranet, to support brokers on various subjects (in particular the legislation of CIMA and non-CIMA countries). For any insurance broker, coordination plays a key role in customer service!
Can you do a scenario of international coordination?
With our representation on the continent, we act in concert with international brokers and our local offices for the implementation or renewal of the policies of our customers located in several countries. This allows the customer to have a single point of contact as well as summary tracking data via our customer extranet. Introducing brokers can also view, via our extranet, the clients entrusted to OLEA. We have a client in Côte d’Ivoire who is represented in 6 countries. The management of this client's insurance policies was tedious because it was difficult to follow up on renewals with 6 different interlocutors, each of whom did not have a complete mastery of insurance. OLEA and more precisely the coordination, after our appointment as broker took over. With OLEA, the client now has: 1 single point of contact (member of the coordination), innovative tools to manage the policies of its subsidiaries and considerable time savings without additional costs.