Introduce yourself in few lines.
I am a technical broker with extensive exposure in both commercial and corporate business. I have been an insurance broker for the past 7 and half years specializing in property and casualty risks. I currently serve as Technical and Operations Manager for AIB Mozambique (OLEA’s subsidiary).
Academically, I am a risk management professional by qualification having been awarded Professional Risk Manager designation and hold a bachelor’s degree in Risk Management and Insurance.
At personal level, I am a father of two and enjoy watching football – my team is Arsenal. I love reading widely about insurance general business worldwide, learning about new shifts and paradigms in insurance by utilizing websites such as IMIA, London Engineering Group (LEG) presentations and other insurance journal publishers. I made it a habit to learn something new each day.
How did you join OLEA ?
I started my carrier in Insurance Broking in 2015 working as an Account Executive at one of the biggest brokerage firms in Mozambique.
In May 2018, I joined AIB Mozambique as a Technical Manager, when it was just starting its operations and rose to my current role of Technical and Operations Director. I was motivated by the fact that AIB Mozambique was starting its operations and I wanted to challenge myself with this new experience. It involved setting up new processes and operational procedures which to date I am happy with the success achieved and so excited seeing its continuous and rapid expansion to a top 5 broker in Mozambique.
In 2021, OLEA fully acquired majority of AIB Mozambique shareholding and since then I am happy to be part of this unique pan African broker with robust networks and subsidiaries in almost all over Africa.
Describe your daily life at OLEA.
As a team leader and technical point of reference, my daily life is characterized as more of advisory role to my team, ensuring that my team members are fully informed and equipped with the necessary technical skills and abilities required from a professional insurance broker to serve our diverse customers.
I take the lead on quoting special covers such as political violence and terrorism risks, contractors engineering projects, and directly report and manage catastrophic losses on behalf of our clients.
The environment at OLEA is excellent, there is room for everyone to grow both academically and professionally. The available local tools and global partnerships in place always give me comfort to secure capacity with alternative marketing and placement of risks through international and regional markets.
What is your greatest challenge at OLEA?
One of the greatest challenges I face working as a broker in general is managing the balance between the insurer turn-around time and customer expectations. The pace at which I work as a broker is not always the same as that of insurer, and at the end of the day I would still need my customer to be satisfied with our brokerage services without compromising on work quality. Even when some service level contracts are in place, they are not strictly followed and making your customer fully satisfied under such circumstances comes with very challenging background work.
I see our carefully selected panel of local insurers is very important. This ensures that our underwriting work is done properly and that claims are resolved quickly.