Introduce yourself in a few lines.
After obtaining my Bachelor's degree in "International Business Administration", my interest in insurance appeared during an internship in the Transport Compensation Department of SIACI Saint Honoré (now Diot-Siaci). This rich learning experience encouraged me to do a Master's degree in insurance management at ESA Paris. During these two years of study, I had the chance to do a work-study program in the Axa France group as a transport underwriter.
Moreover, as I love to travel, I have always wanted to work in an international environment which would allow me to discover different people and cultures.
I had the opportunity, thanks to the OLEA Group, to go to Côte d'Ivoire in June 2022, during a training course for commercials.
How did you join OLEA?
I discovered OLEA in 2017, during my internship at SIACI Saint Honoré.
At the time, OLEA had just launched and its ambitions and development opportunities on the African continent were presented to me so that I could discuss how I could join this adventure in the future.
Since my internship had given me the desire to open up to the African insurance market, after obtaining my Master's degree in 2020, I contacted OLEA again.
I conducted a long-distance interview in which I mentioned my desire to return to Senegal and work in the insurance brokerage business. The Senegalese subsidiary was undergoing a reorganization and was looking for an account manager. We were in phase, so I returned to Dakar to join the OLEA Senegal team.
How do you optimize the customer experience?
Today in Senegal, more and more companies and individuals are insuring their property. Competition being strong, it is essential as an insurance broker to understand the needs of our clients and to show them that we have their interests at heart. The customer experience is the core of our business and for me there are 3 major criteria:
• Availability meet the needs of the client, reassure him.
• The added value show the customer that we are an essential element for him to maintain his activity. This is reflected in our support, our advice and our search for solutions to their problems.
• The identification of the needs not waiting for the customer to call us in order to be in contact with him. It is necessary to anticipate his needs by bringing him a regular follow-up.
How do you see yourself evolving in the OLEA Group?
Having been part of the OLEA Group for 2 years now, I continue to develop my skills in the world of insurance brokerage.
This experience reinforces me in the fact that I have found my way. My ambition today is to continue to improve myself in order to develop and grow my skills but also to progress towards positions with high added value within the Group.